Frequently Asked Questions
What makes you different from other crocodile tours?
- Our 2 hour cruises conveniently depart Cairns at 11am (Seasonal) and 1.30pm, perfect for those with tight itineraries.
- Cairns Harbour Cruises is the only modern, air-conditioned cruise taking visitors along Trinity Inlet. Discover the maze of waterways and mangroves, home to wild crocodiles, stunning scenery and diverse wildlife.
- With over half of Australia’s bird species found locally, Cairns Harbour Cruises is great for avid bird watchers.
Do I need to check in before travel?
Yes, please check in at The Reef Fleet Terminal at least 30 minutes prior to your departure. Please present relevant vouchers or itineraries at check in exchange for your boarding passes.
Where do I park?
Parking is available at the nearby Pier Shopping Complex/Shangri-la hotel, located opposite of the Reef Fleet Terminal. Hourly cost is from AUD 0.80 cents for indoor and outdoor parking. All day parking is also available near Trinity Wharf at approximately $3 per day.
Can I take a pram on board the boat?
You are welcome to bring your pram on board our cruise. The pram will be stored on board the vessel until the end of the tour.
Does the cruise get affected by rough conditions?
Our calm water cruise is not affected by rough conditions as the Trinity Inlet shelters rough sea conditions.
Do you have wheelchair facilities?
Yes, but limited. Passengers must have some mobility. Please note that the toilets on the vessel are not wheel chair accessible. Please advise at time of booking if you have any wheelchair bound passengers travelling.
**These guidelines apply to standard wheelchairs only. We are not able to accommodate electric wheelchairs on any of the vessels or coaches**
Do you have credit card facilities on board the boats?
Yes, you are able to purchase souvenirs from our large range on board the vessel, beverages and confectionary with EFTPOS and credit cards (Minimum spend applies. Visa & Mastercard has a 1.5% surcharge while AMEX and Diners attracts a 3% surcharge).
What is included in the morning or afternoon tea?
Your light refreshments include two types of cake, tea and coffee and a tropical fruit platter.
Does it cost anything to change our travel date, and what is your cancellation policy?
We do not charge a cancellation fee however we appreciate as much notice as possible to cancel travel or amend dates of travel. Our reservations department is manned from 6.30am to 10.00pm. **please note that cancellation fees do apply to group bookings**
Is Crocodile Explorer suitable for my young children?
Our cruise is suitable for people of all ages, including families with young children. Our half day option is ideal for small children, infants and babies. Crocodile Explorer also offers a Family Fun Package which is available to all families with children at no extra cost.
Free for kids Inclusions
- Tour of the wheelhouse
- Croc colouring in sheet
- Croc Explorer certificate
Please note that all children need to be supervised and accompanied by an adult at all times.